Anne Kennedy has been supporting organisation for over 25 years across both the public and private sector, to drive a customer focused culture through excellent leadership.
She is passionate about delivering good customer service through organisations, from the most senior leader to the staff delivering the service. As a Level 7 qualified coach and MBA graduate, she has worked with organisations to improve how they manage and lead their staff, ensure a customer centric culture with the right processes for excellence. This means she is able to use here coaching and training skills along with her business knowledge to develop and facilitate an organisations strategic thinking around customer service.
She ensures leaders have customer at the heart of everything they do and has helped organisations achieve recognition through Quality Standards such as Customer Service Excellence and Investors in People.
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The landscape of landlord-tenant relations is undergoing a profound shift with the recent introduction of the Social Housing Regulation Bill. …