Housing Services

The UK has faced a sequence of severe and ongoing macroeconomic shocks over the past three years, which have impacted negatively on the housing sector.

High inflation, a tight labour market, and the residual impact of the pandemic on supply chains have increased costs for providers.

Despite this challenging backdrop, providers are undertaking substantial investment in existing stock to deliver upon quality, building safety and decarbonisation commitments, as well as investing in much needed new housing supply.

The failure to provide good quality housing services or effectively engage with tenants could lead to a breach in consumer standards. At ARK, we help many housing providers to address their strategic and operational priorities.

Housing Management

Examples of the services we provide include:

Housing Service Reviews

These include all housing functions from housing, estates, anti-social behaviour, lettings, service charges and supported housing.

Tenant engagement

The social housing white paper sets out the government’s approach to strengthen provider’s engagement with tenants and improve the services they receive. New tenant satisfaction measures have been introduced and providers must start to collect data to support these measures. At ARK, we can help providers to review and develop tenant engagement strategies, evaluate their current approaches and ensure that their tenants influence the direction of travel.

Rent and service charges

Social housing providers are required to review their rent policy to ensure that their rents are in line with national guidance and the Rent Standard as set by the Regulator of Social Housing. At ARK, our experts can support your organisation in reviewing your rent policy planning and ensuring that your policy is compliant with the Rent Standard.