Resident Engagement & Inclusion
We are experts when it comes to involving residents successfully in your projects.
Effective resident and community engagement is so important, and not just for development and regeneration projects.
Asset and improvement programmes, decarbonisation projects, service standard reviews and, critically, policy, procedure and strategy development all benefit too.
Our skilled team has carried out many successful engagement projects for clients.
Our services include:
- Communication strategies
- Surveys
- Consultation events and approaches
- Specialist and Supported Housing – resident, carer and family liaison
Communication Strategies
We develop communication strategies for existing and potential residents, ensuring that key information is clearly presented in a variety of formats for maximum coverage.
Surveys
To enable you to make informed decisions, we undertake surveys, securing both quantitative and qualitative data, collating feedback and presenting the results effectively.
Consultation events
We have expertise in leading consultation events for regeneration schemes, new build schemes and major refurbishment projects, supported and specialist housing service transformation. Our support will enable you to deliver meaningful engagement that increases customer satisfaction, empowering and upskilling customers so that they can make informed decisions.
Key contacts
Simply call 0121 5153831 or complete the enquiry form and we will be in touch.
Case studies
Read some of our recent case studies to find out how we have worked with clients to achieve excellent outcomes.
Walsall Housing Group- Culture Review
Walsall Housing Group (WHG) owns and maintains around 22,000 homes across the West Midlands, and commissioned ARK to conduct a …
Livv Housing Group- Culture Review
Livv Housing Group provides 13,000 homes across Liverpool and the North West, along with other community services throughout the region. …
Falkirk Council- Culture Review
Falkirk Council owns 16,856 homes and employs around 7,000 people in central Scotland. ARK were commissioned to complete a review …