Resident Engagement & Inclusion

We are experts when it comes to involving residents successfully in your projects.

Effective resident and community engagement is so important, and not just for development and regeneration projects.

Asset and improvement programmes, decarbonisation projects, service standard reviews and, critically, policy, procedure and strategy development all benefit too.

Our skilled team has carried out many successful engagement projects for clients.

Our services include:

  • Communication strategies
  • Surveys
  • Consultation events and approaches
  • Specialist and Supported Housing – resident, carer and family liaison

Communication Strategies

We develop communication strategies for existing and potential residents, ensuring that key information is clearly presented in a variety of formats for maximum coverage.


To enable you to make informed decisions, we undertake surveys, securing both quantitative and qualitative data, collating feedback and presenting the results effectively.

Consultation events

We have expertise in leading consultation events for regeneration schemes, new build schemes and major refurbishment projects, supported and specialist housing service transformation. Our support will enable you to deliver meaningful engagement that increases customer satisfaction, empowering and upskilling customers so that they can make informed decisions.

Key contacts

Simply call 0121 5153831 or complete the enquiry form and we will be in touch.

Email enquiry

Chris Seeley

Chris Seeley

Company Director

Tim West


Case studies

Read some of our recent case studies to find out how we have worked with clients to achieve excellent outcomes.

View all case studies

Epping Forest District Council | Independent Living Strategic Review

ARK Consultancy’s partnership with Epping Forest District Council resulted in a strategic review of sheltered housing, leading to enhanced services …

Langley & ARK Consultancy – Enhanced Leadership Effectiveness

Discover how Langley enhanced leadership effectiveness through ARK Consultancy’s 360-degree feedback programme, driving tangible outcomes.

Regional Housing Association – Strategic review of supported housing

Recently, we worked with a regional housing association in the South West that has a sizeable stock of supported housing …