Resident Engagement & Inclusion

We are experts when it comes to involving residents successfully in your projects.

Effective resident and community engagement is so important, and not just for development and regeneration projects.

Asset and improvement programmes, decarbonisation projects, service standard reviews and, critically, policy, procedure and strategy development all benefit too.

Our skilled team has carried out many successful engagement projects for clients.

Our services include:

  • Communication strategies
  • Surveys
  • Consultation events and approaches
  • Specialist and Supported Housing – resident, carer and family liaison

Communication Strategies

We develop communication strategies for existing and potential residents, ensuring that key information is clearly presented in a variety of formats for maximum coverage.

Surveys

To enable you to make informed decisions, we undertake surveys, securing both quantitative and qualitative data, collating feedback and presenting the results effectively.

Consultation events

We have expertise in leading consultation events for regeneration schemes, new build schemes and major refurbishment projects, supported and specialist housing service transformation. Our support will enable you to deliver meaningful engagement that increases customer satisfaction, empowering and upskilling customers so that they can make informed decisions.

Key contacts

Simply call 0121 5153831 or complete the enquiry form and we will be in touch.

Email enquiry

Helen Scurr

Executive Director

Kirsty Wells, ARK Assistant Director

Kirsty Wells

Assistant Director

Case studies

Read some of our recent case studies to find out how we have worked with clients to achieve excellent outcomes.

View all case studies

Abronhill's strategic housing partnership with ARK Consultancy

Abronhill Housing Association: Mixed Tenure Challenges

Cumbernauld was developed rapidly in the 1960s to alleviate housing pressure in Glasgow. While successful in volume, the town’s design …

ARK's Housing Executive Search

St Anne’s Community Services- Head of Property Services Recruitment

St Anne’s chose ARK’s end-to-end recruitment service, which provided complete support throughout the entire hiring process. This tailored approach allowed …

ARK's work with Ardenglen Housing Association on their Customer engagement strategy.

Video Case Study: Developing Ardenglen’s Customer Strategy

Learn how ARK Consultancy partnered with Ardenglen Housing Association to create a comprehensive customer strategy, helping the organisation better understand …