
Resident Engagement & Inclusion
We are experts when it comes to involving residents successfully in your projects.
Effective resident and community engagement is so important, and not just for development and regeneration projects.
Asset and improvement programmes, decarbonisation projects, service standard reviews and, critically, policy, procedure and strategy development all benefit too.
Our skilled team has carried out many successful engagement projects for clients.
Our services include:
- Communication strategies
- Surveys
- Consultation events and approaches
- Specialist and Supported Housing – resident, carer and family liaison
Communication Strategies
We develop communication strategies for existing and potential residents, ensuring that key information is clearly presented in a variety of formats for maximum coverage.
Surveys
To enable you to make informed decisions, we undertake surveys, securing both quantitative and qualitative data, collating feedback and presenting the results effectively.
Consultation events
We have expertise in leading consultation events for regeneration schemes, new build schemes and major refurbishment projects, supported and specialist housing service transformation. Our support will enable you to deliver meaningful engagement that increases customer satisfaction, empowering and upskilling customers so that they can make informed decisions.
Key contacts
Simply call 0121 5153831 or complete the enquiry form and we will be in touch.
Case studies
Read some of our recent case studies to find out how we have worked with clients to achieve excellent outcomes.

Supporting Valleys to Coast Housing to improve processes
ARK worked with Valleys to Coast to enhance housing services, tackle repairs efficiently, and improve customer satisfaction. Watch the video …

Providing expert interim support to Birmingham City Council
When BCC needed an Interim Head of Commercial, ARK’s Neil Cox stepped in, delivering strategic leadership and driving key housing …

ARK and Birmingham City Council SHDF Tenant Engagement Project
The Birmingham City Council SHDF Tenant Engagement Project, led by the ARK Team, focused on improving tenant participation, addressing energy …