Paul O’Callaghan
Assistant Director

Paul has worked in social housing for over twenty years in several different roles from operations to policy, research, strategy, and communications.
Most recently, Paul was responsible for securing and delivering consultancy projects at Housemark. Prior to this, Paul was the Customer Experience and Strategy Director at Aster Group, a large housing association in the Southwest of England. His extensive previous experience includes roles with Peabody, Harrow Council, Haringey Council, Tower Hamlets Homes, The Guinness Partnership, Midland Heart, and Birmingham City Council.
Paul’s specialisms include housing operations, strategy and policy development, service design, performance management, contact centre management, complaints, resident engagement, and regulatory compliance.
Expertise
News & Insights
Read the latest housing sector news, blogs, and commentary from ARK.

The Neighbourhood & Community Standard
We’re excited to share a series of insightful conversations on the new Regulator of Social Housing Consumer Standards, which came …

The RSH Tenancy Standard
We’re excited to share a series of insightful conversations on the new Regulator of Social Housing Consumer Standards, which came …

Transparency, Influence and Accountability Standard
We’re excited to share a series of insightful conversations on the new Regulator of Social Housing Consumer Standards, which came …