London Borough – Supporting improvements to achieve compliance


Our critical friend role extended over 18 months with our input changing over that time. Some of our key inputs were:

  • Drafting the voluntary undertaking between the council and the regulator
  • Workshops with teams to improve awareness of regulatory standards and to raise expectations
  • Practical support to teams to change how they operated
  • Advising on new structures to improve performance
  • Focusing on risk management that may threaten progress
  • Supporting governance structures to give corporate ownership
  • Developing resident engagement on building safety


The council is now delivering building safety compliance and has ambitious plans for other service improvement.

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