Kirsty Wells

Kirsty is an experienced housing professional with a career spanning 28 years.  The last 25 of these have been with national membership organisations in Scotland and the UK.  She spent thirteen years as a Development Manager with the Tenants Information Service (TIS) and most recently she was the Director of Consultancy with Housemark.  Kirsty’s passion and expertise lies in housing policy and tenant and resident influence.

Kirsty is the inaugural Chair of Women in Social Housing (WISH) in Scotland and previously served eight years as a CIH Scotland board member.

Kirsty is a strategic thinker supporting landlords to meet the demands of government policy and regulation with their tenants and residents at the heart of their business operations and performance improvement. She is clear that data should not drive unintended consequences or behaviours from landlords but must be used to improve services and outcomes for tenants. Data is the ‘can-opener’ from which to review and improve.

She supports clients to manage change by growing capacity in individuals and teams through facilitation, negotiation and coaching.  Communication, adaptability, ethics and high emotional intelligence are at the heart of her approach to meeting the changing needs of her clients.

She has supported numerous landlords to embed their tenant engagement activities and in partnership with CIH Scotland she led Housemark Scotland’s involvement in the delivery of the Scottish Government’s national ‘Stepping Up to Scrutiny’ programme.