How to give effective feedback

DATE: 11th February 2020

TIME: 09:30

VENUE: ARK Central

LOCATION: Birmingham


When done in the right way and with the right intentions, feedback can lead to outstanding performance. Employees have to know what they are doing well and not so well, for them to really understand your thoughts and suggestions on ways to improve. Feedback has to be delivered consistently.

Giving feedback is a skill. And like all skills, it takes practice to get it right. This session is designed for new or first-time managers who want to develop their management skills particularly in relation to giving effective feedback to their team members and communicating more effectively.

The session will be highly  interactive and use accelerated learning techniques to ensure the best possible outcomes.


Giving effective feedback to team members is a key skill required by managers to help keep people motivated and manage performance.

One of the biggest causes of demotivation in staff is lack of, or inappropriate, feedback given by managers. There are many ways we can give feedback, both formal and informal, and doing it effectively can make all the difference.

This workshop will provide you with techniques and increase confidence to manage difficult conversations and stay in control.


  • How to use formal and informal methods of giving feedback to your team members and when to use each method
  • The importance of formal feedback – 121s, appraisals etc
  • The importance of informal feedback – in the moment, dealing with issues as they arise
  • The role of effective feedback in delegation
  • How to hold difficult conversations and achieve effective outcomes
  • How to turn theory into action – making it personal


This workshop is aimed at new and aspiring managers and team leaders as well as longer serving managers/team leaders who feel they would benefit from a fresh approach


Phil Sweet, Training Consultant

Phil has worked as a training consultant and coach to the housing association and not-for-profit sector for the last 8 years. He has helped over 30 housing organisations and charities around the UK, training staff at all levels. Find out more about Phil here 


Delegate spaces are £250 (excl VAT), an early bird rate of £199 (excl VAT) applies to bookings made before 31st December 2019.

If you require any further information, please contact

A full agenda and joining instructions will be issued prior to the event.