Disrepair: Housing Legislation and Regulation – 21st March 2022

DATE: 21st March 2022

TIME: 09:00 to 16:30

LOCATION: Virtual Training via Zoom


The pandemic has reinforced the importance of people’s homes. We have seen the negative impact on our customer’s health and wellbeing captured in the Social Housing White Paper and most recently the Ombudsman report on mould and damp. Both of which ensure we remember a home is always more than just four walls and a roof. There is an ongoing focus for landlords to treat customers fairly, with dignity, respect, empathy, and compassion. Remembering the human side to our service in that we are supporting some of the most vulnerable people within society, many of whom will be facing multiple complex challenges.

The way residents use their homes has also changed significantly over the last 18 months because of the pandemic and this change may extend into the future. Highlighting concerns of overcrowding, poverty, the age, and design of homes all of which alters the risk profile of properties for damp, mould, and disrepair.

The sector has seen an increase in profile raising regarding disrepair in recent news documentaries highlighting the negative impact on tenants’ health and wellbeing. Between April 2019 and March 2021, the watchdog examined 410 complaints related to damp and mould, investigated 142 landlords and made maladministration findings in 56% of cases. This rose to 64% for complaint handling. Overall, the top 10 landlords paid out more than £57,000 in compensation, with Camden paying out the most at £11,692.


Housing customers have rights that have been strengthened recently by recent legislative changes and case law. This course will outline the expectations of regulators and the courts in relation to disrepair and help you to understand effective approaches to reducing risk and impact while sharing learnings and good practice across the sector.

We will cover:

  • What is disrepair in this context?
  • Key issues and themes
  • Housing disrepair legislation and regulation
  • Housing fitness; decent homes; housing health and safety rating system; and housing fitness to occupy regulations
  • Role of the Housing Regulator
  • Role of the Ombudsman
  • Recent case law
  • Recent regulatory decisions
  • Ombudsman decisions
  • Skills practice
  • Related good and innovative practice summary
  • Learning reflection.


The course is aimed at Executive team members and Service Managers with responsibility for customer contact, housing offices and asset management advisors dealing with disrepair for local authorities or providers of social housing.


Catharine Hinton has worked in the housing and property sectors for over 25 years. She runs a consultancy specialising in applied learning and apprenticeships from level 2 to level 7 (masters) in the workplace. Her clients include a variety of large housing associations and local authorities and she currently supports Leeds Beckett University with assessing degree apprenticeships in the school of the Built Environment, Engineering and Computing.


Delegate spaces are £175 excluding VAT. Full agenda and joining instructions will be issued prior to the event.

If you require any further information, please contact Joanne Turley – jturley@arkconsultancy.co.uk.