Overcoming Housing Management System Challenges: Data Solutions for Compliance and Reporting

By Jonathan Gould · 30 July 2025

The need for accurate, up-to-date data on social homes has never been greater.

With the introduction of Awaab’s Law in October 2025, the updated Decent Homes Standard and the Regulator of Social Housing’s Consumer Standards, which were introduced in April 2024, social landlords need staff with the skills and expertise to manage this data using housing management systems.

The core challenges facing providers today centre around three key areas:

Data quality
Many organisations struggle with complex datasets that do not meet required standards. Inconsistency in the collection and entering of data can lead to poor quality data.

System expertise
Organisations often lack the specialised knowledge to maximise their Housing Management Systems’ capabilities. Staff departures or lack of training can leave skills gaps that aren’t easily filled, and direct support from software developers often involves lengthy wait times.

Resource constraints
Housing teams commonly find themselves under-resourced for critical projects like 30-year business plans, Stock Condition Surveys, and Decent Homes compliance reporting. This leads to gaps in data and damaging delays to providing vital information and meeting compliance deadlines.

How ARK Can help

At ARK, we bridge this expertise gap by working alongside housing providers to achieve the data quality standards and system optimisation they need.

Our Expertise Includes:

Data Analysis and Insight

• Complex cost modelling for return on investment and cost-per-property analysis
• Expert dataset critique and validation

Understanding of Housing and Asset Management Systems

• Extensive experience with Housing Management Systems MRI, Capita Open Housing, Aereon QL, Apex, and Civica CX
• Broad understanding of system capabilities and optimisation opportunities
• Comprehensive capabilities across asset management platforms CX repairs, Keystone, and Promaster

Project Delivery

• Immediate availability
• Both interim support and project-specific assistance
• Direct integration with your existing team

We can also provide training to existing teams and users, where skills gaps may result in delays, errors or poor quality data.

Next Steps

Whether you’re struggling with resource constraints for critical projects, waiting too long for vendor support, or need immediate expertise to tackle compliance challenges, our team is ready to help.

We offer both interim support and project-specific assistance. We work directly within your team to meet your unique requirements.

If you’re finding it difficult to extract the datasets you need from your existing systems, we’d welcome the opportunity to discuss how we can help you unlock your data’s potential and achieve your compliance goals.

Ready to discuss your requirements? Contact us today.