Welcome to the latest edition of Housing Professional, our regular newsletter bringing you news and updates from the social housing sector. In this issue, we focus on data, and how unlocking the value in the information you already hold can be the key to improving processes, saving money, and most importantly, improving the lives of your residents.
Accurate, up-to-date, and organised data is no longer a ‘nice to have’.
The Regulator of Social Housing’s Safety and Quality Standard demands that landlords hold accurate, up-to-date information about the condition of their homes.
The Transparency and Accountability Standard requires landlords to publish clear performance information and handle complaints effectively, which is only possible if you have good data on your own service delivery, response times, and outcomes.
The Neighbourhood and Community Standard’s requirement to act on anti-social behaviour and domestic abuse implies landlords need systems to record, track, and respond to case data, and the Tenancy Standard around fair allocation and management implies consistent, auditable records of how decisions are made.
