Trident Group: From Procurement Ambition to Market Readiness
Trident Group was seeking to procure future delivery arrangements for responsive repairs, void services, landlord compliance activities and elements of planned maintenance.
The organisation operated a mixed service delivery model, with some services already delivered internally and others potentially being outsourced. Whilst a previous options appraisal had helped identify a preferred strategic direction, significant work was still required to translate this into a practical procurement strategy and tender package.
There was initially limited clarity around service scope, future delivery responsibilities and the precise balance between internally delivered and externally procured services. Different stakeholders held differing views regarding priorities, requirements and expectations.
At the same time, Trident was managing several major transformation programmes, including organisational and system changes that would directly influence future service delivery arrangements.
Trident therefore required specialist procurement support, independent challenge and sector expertise to help define requirements, develop commercial models and create a procurement package capable of delivering long-term value for money and improved services.
Our Approach
We worked closely with Trident’s operational, asset management, finance and leadership teams throughout the commission.
Our support included:
- Engaging with staff, customers and Board members to understand priorities and expectations.
- Reviewing and refining the future service delivery model.
- Evaluating procurement options including Framework, DPS and traditional procurement approaches.
- Producing bespoke service specifications and term briefs.
- Developing tender documentation, evaluation methodologies and response schedules.
- Designing commercial and cost models to support procurement decision-making.
- Compiling asset, stock and service data to support procurement requirements.
- Developing social value and customer-focused service expectations.
- Incorporating Awaab’s Law and wider compliance requirements into service specifications.
- Providing independent challenge, procurement expertise and commercial advice throughout the programme.
Rather than relying on generic procurement templates, ARK developed a fully bespoke procurement package shaped by stakeholder engagement, operational requirements and Trident’s wider organisational objectives.
Outcomes Delivered
We helped Trident Group move from procurement ambition to procurement readiness by:
- Creating a clearly defined future service delivery model.
- Providing clarity over which services would be retained internally and which would be externally procured.
- Establishing robust service specifications and procurement requirements.
- Developing commercial models that improved understanding of future costs and investment requirements.
- Supporting stronger alignment between operational, asset management and finance teams.
- Clarifying expectations around quality, customer service, compliance, social value and value for money.
- Providing a complete procurement package ready for market engagement.
- Equipping Trident with the documentation and supporting information required to progress the procurement internally following subsequent organisational changes.
The commission concluded with Trident in possession of a fully developed, market-ready procurement package that clearly defined its future approach to repairs, voids and landlord compliance services and provided a strong foundation for future contractor procurement.
Client Feedback
“ARK quickly brought structure, challenge and clarity to a complex procurement programme. Their ability to combine procurement expertise with practical housing sector knowledge helped us develop a clear service model and a procurement package that reflected both our operational requirements and future ambitions.”
Why ARK?
Trident Group required specialist procurement expertise, independent challenge and practical housing sector knowledge during a period of significant organisational change.
ARK combined procurement, operational and commercial expertise to help define requirements, develop bespoke procurement documentation and create a clear route to market.
By working collaboratively with operational, asset management and finance teams, ARK helped transform a complex and evolving brief into a fully developed procurement package capable of supporting future service delivery, compliance and value-for-money objectives.
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